Terms and Conditions

These Terms and Conditions (the "Terms") govern the Customer's access to and use of the 10Tax Tax AI Platform (the "Platform"), operated by PT Sepersepuluh Pajak Artificial Intelligence ("10Tax", "we", "us", or "our").

By subscribing to the Platform, the Customer acknowledges that it has read, understood, and agreed to be bound by these Terms. If the Customer does not agree to these Terms, the Customer is not permitted to access or use the Platform.

10Tax reserves the right to modify these Terms at any time. Continued use of the Platform after any modification is deemed acceptance of the revised Terms.

These Terms are subject to and form an integral part of the terms and conditions set out at https://www.10tax.ai/terms.

"Platform" means the 10Tax Tax AI Platform, including all features, tools, and services accessible through 10Tax's cloud-based infrastructure.

"Customer" means the business, business entity, or professional that subscribes to and accesses the Platform.

"Authorized User" means the individuals designated by the Customer to access and use the Platform.

"Output" means any text, analysis, report, calculation, or other content generated by the Platform in response to the Customer's queries or inputs.

"Confidential Information" means all information provided by the Customer to the Platform, including but not limited to tax data, financial data, invoices, and other business information.

"Uploaded Documents" means invoices and tax invoices uploaded by the Customer to the Platform solely for the purpose of AI-based tax support processing.

The Platform is available to all businesses and business entities requiring tax processing services, including but not limited to companies, firms, accounting offices, tax consultants, and other business actors.

The Customer warrants that all Authorized Users are individuals authorized to act for and on behalf of the Customer.

Access to the Platform is granted on a subscription basis. The Customer must select a subscription plan as set out in the applicable offer letter or price schedule.

10Tax will provide access credentials to the Customer. The Customer is responsible for maintaining the confidentiality of all access credentials.

The Customer is not permitted to share, transfer, or allow unauthorized access to the Platform. Any access security breach must be reported to 10Tax immediately.

10Tax reserves the right to suspend access to the Platform for maintenance, security, or operational purposes, with reasonable prior notice where possible.

The Customer must use the Platform solely for lawful purposes and in accordance with these Terms.

The Customer is not permitted to: (a) reverse engineer, decompile, or disassemble any component of the Platform; (b) attempt to gain unauthorized access to 10Tax's systems or networks; (c) use the Platform to develop competing products or services; (d) reproduce, redistribute, or commercially exploit the Platform's output beyond internal use; (e) introduce malicious code, spam, or illegal content into the Platform; or (f) use the Platform in any manner that violates applicable laws or regulations.

The Customer acknowledges that the Platform is a professional support tool to assist with tax processes and cannot be used as a substitute for qualified professional judgment.

The Customer is only permitted to upload invoices and tax invoices to the Platform. The Customer is not permitted to upload other types of documents to the Platform. If other documents are uploaded, the Customer is responsible for those documents – including if such documents need to be deleted.

The Platform generates Output based on the queries, instructions, and data provided by the Customer. The quality and relevance of the Output depend on the specificity and accuracy of the input.

10Tax does not warrant that the Output will be accurate, complete, current, or fit for any particular tax purpose. All Output must be independently verified by a qualified professional before use.

Due to the nature of artificial intelligence and machine learning, different Authorized Users may receive similar or identical Output in response to similar queries. Such similarity does not create any ownership rights over the Output.

THE PLATFORM PROVIDES AI-BASED TAX ASSISTANCE, INCLUDING INVOICE PROCESSING, TAX CALCULATIONS, AND REPORTING. THE OUTPUT DOES NOT CONSTITUTE PROFESSIONAL TAX ADVICE AND MUST NOT BE RELIED UPON AS SUCH.

The Customer acknowledges and agrees that: (a) AI-generated Output may contain errors, omissions, or inaccuracies; (b) the Output is not a substitute for the professional judgment of a qualified tax consultant or accountant; (c) the Customer is solely responsible for verifying the accuracy and compliance of the Output before using it for tax purposes; and (d) 10Tax is not liable for reliance on the Output without independent professional verification.

The Customer must ensure that all Authorized Users understand and comply with this disclaimer.

10Tax owns all intellectual property rights in the Platform, including all AI systems, algorithms, models, software, interfaces, documentation, and underlying technology.

The Customer is granted a limited, non-exclusive, and non-transferable license to use the Platform and its Output during the subscription period, solely for internal purposes.

The Customer retains ownership of all data, documents, and information entered into the Platform. 10Tax acquires no ownership rights over the Customer's input or Confidential Information.

The Customer is not permitted to claim ownership of or seek intellectual property protection over Output substantially generated by the Platform.

10Tax recognizes the sensitive nature of tax data and the confidentiality obligations inherent in the Customer's financial and business data.

10Tax will treat all Customer inputs, queries, and data as strictly confidential. Confidential Information will not be: (a) disclosed to any third party without the Customer's prior written consent; (b) used for any purpose other than providing the Platform service to the Customer; or (c) used to train, improve, or develop AI models for other customers or third parties.

10Tax will implement and maintain appropriate technical and organizational measures to protect Confidential Information, including encryption at rest and in transit, access controls, and audit logging.

All Customer data is stored within 10Tax's own AWS accounts. The Customer acknowledges that 10Tax is responsible for managing and securing the data storage infrastructure within those AWS accounts.

The Customer is granted access to a document deletion feature within its Platform account, enabling the Customer to delete Uploaded Documents at any time at its own discretion. 10Tax will not proactively delete Uploaded Documents during the Customer's active subscription, except where the Customer chooses to do so itself using the deletion feature or as required by applicable law.

The Customer must pay the service fees as set out in the applicable offer letter or price schedule. All fees are stated in Indonesian Rupiah (IDR) unless otherwise stated.

Service fees are calculated based on the number of invoices processed through the Platform each month, at the per-invoice price set out in the Offer.

Invoices are issued monthly. Payment must be made within fourteen (14) days of the invoice date.

All fees are exclusive of applicable taxes, which are the Customer's responsibility in addition to the stated fees.

10Tax reserves the right to suspend access to the Platform in the event of late payment exceeding thirty (30) days.

Either party may terminate the subscription by giving thirty (30) days' prior written notice to the other party.

10Tax may terminate the subscription immediately by written notice if the Customer: (a) breaches a material provision of these Terms; (b) fails to pay fees within sixty (60) days of the due date; (c) becomes insolvent, enters insolvency proceedings, or ceases to carry on business; or (d) uses the Platform in a manner that is unlawful or poses a security risk.

Upon termination, 10Tax will: (a) revoke all access credentials; (b) upon request, provide a copy of the Customer's data in a standard format within thirty (30) days; and (c) delete all Uploaded Documents from its systems within ninety (90) days of the date of termination or expiry of the subscription. Deletion of Uploaded Documents is performed manually by 10Tax through 10Tax's internal interface. During an active subscription, 10Tax will not proactively delete Uploaded Documents; deletion during the subscription period will occur only if the Customer chooses to do so itself using the deletion feature available in its account or where required by applicable law.

THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. 10TAX DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF THIRD-PARTY RIGHTS.

10Tax does not warrant that: (a) the Platform will operate uninterrupted, error-free, or secure; (b) the Output will be accurate, complete, or current; or (c) the Platform will meet the Customer's specific needs.

To the extent permitted by applicable law, 10Tax's total aggregate liability arising out of or in connection with these Terms or use of the Platform will not exceed the total service fees paid by the Customer in the three (3) months immediately preceding the event giving rise to the claim.

In no event will 10Tax be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of data, loss of business opportunity, or reputational damage, however arising.

The limitations in this Article 13 do not apply to liability arising from 10Tax's willful misconduct, gross negligence, or breach of the confidentiality obligations under Article 9.

The Customer must indemnify, defend, and hold harmless 10Tax and its officers, directors, employees, and agents from and against any claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) the Customer's use of the Platform; (b) the Customer's breach of these Terms; (c) reliance on the Output by the Customer or its clients; or (d) infringement of third-party rights resulting from the Customer's input.

10Tax must indemnify and hold harmless the Customer against direct losses, damages, costs, and expenses (including reasonable legal fees) arising from a data breach directly caused by 10Tax's negligence or willful misconduct in connection with data stored or managed by 10Tax on behalf of the Customer, provided that such breach does not arise from: (a) the acts or omissions of the Customer or its Authorized Users; (b) the acts of third parties beyond 10Tax's reasonable control; or (c) limitations inherent in the infrastructure provided by Amazon Web Services ("AWS") under the shared responsibility model.

The parties acknowledge that 10Tax uses its own AWS accounts for data storage infrastructure and that 10Tax's obligations under this Article 15 are contingent upon and limited by the remedies and liability available to 10Tax under its arrangements with AWS. In particular, 10Tax is not liable for data breaches or security incidents arising from or caused by AWS infrastructure, systems, or services under the AWS shared responsibility model.

10Tax's total aggregate liability under this indemnity will not exceed an amount equal to the monthly service fees owed by the Customer at the time the data breach occurs. The parties agree that this limit is a reasonable estimate of the maximum foreseeable loss.

The Customer's right to indemnification under this Article 15 is subject to the following conditions: (a) the Customer must notify 10Tax in writing of any suspected or actual data breach promptly and in any event within seventy-two (72) hours of becoming aware of the breach; (b) 10Tax is entitled to control the investigation, response, and remediation of the breach, coordinating with AWS where applicable; and (c) the Customer must provide all reasonable cooperation and assistance to 10Tax in connection with the breach response.

For the avoidance of doubt, this indemnity does not cover: (a) indirect, consequential, or special damages; (b) losses arising from the Customer's failure to comply with its obligations under these Terms; or (c) data breaches caused by failures of AWS infrastructure beyond 10Tax's reasonable control.

Assignment. The Customer may not assign, transfer, or delegate its rights or obligations under these Terms without 10Tax's prior written consent. 10Tax may assign its rights and obligations to an affiliate or successor entity.

Amendments. 10Tax reserves the right to amend these Terms at any time by giving thirty (30) days' prior written notice to the Customer. Continued use of the Platform after such notice is deemed acceptance.

Entire Agreement. These Terms, together with the applicable offer letter, price schedule, and Privacy Policy, constitute the entire agreement between the parties and supersede all prior negotiations, representations, and agreements.

Governing Law. These Terms are governed by and construed in accordance with the laws of the Republic of Indonesia. Any dispute arising out of or in connection with these Terms will be submitted to the exclusive jurisdiction of the South Jakarta District Court.

Waiver of Article 1266. The parties hereby waive the provisions of Article 1266 of the Indonesian Civil Code to the extent that a court decision or determination is required for the termination of an agreement. Each party may terminate these Terms in accordance with the termination provisions set out herein without requiring prior court approval.

Language. These Terms and Conditions are drawn up in the Indonesian language. In the event these Terms and Conditions are translated into another language, the Indonesian-language version will prevail in the event of any conflict or inconsistency between the Indonesian version and the translated version.

Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be severed and the remaining provisions will remain in full force and effect.

No Waiver. The failure of either party to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

Force Majeure. Neither party will be liable for any failure or delay in performing its obligations where such failure or delay is caused by circumstances beyond that party's reasonable control, including but not limited to natural disasters, acts of government, or internet or telecommunications failures.